Order Changes and Cancellations
Once an order is processed, we cannot make any changes, including combining orders or adjusting shipping details. Similarly, we cannot adjust an order while it is in transit.
To cancel an order, please immediately contact our Sweet Mood Support Team via our website’s chat feature or by emailing support@sweetmood.store. We’ll do our best to stop the order before it is prepared, but once processing begins, cancellation is no longer possible. Due to the nature of our products, we do not accept returns
Shipping Policy
Free Shipping: We offer free shipping within the U.S. on orders over $100. This free shipping option will be sent via USPS Ground Advantage and does not include USPS Priority or UPS. Orders must total $100 or more *after* discounts are applied to qualify.
Shipping Estimates and Tracking: Shipping prices are based on USPS and UPS estimates. All orders include tracking details and delivery confirmation, provided an email address is entered during checkout. Please ensure that you provide a valid email address during the checkout process to receive these updates.
Order Processing: We aim to process orders within 7 business days (Monday–Friday). Please note that we have no control over USPS transit times. Delivery routes and estimated arrival dates are subject to change due to weather, holidays, or other unforeseen circumstances, which are the responsibility of USPS or UPS.
Temperature-Sensitive Products: Our products contain oils, butters, and waxes that may melt in high temperatures. Please consider this when ordering during warmer months and ensure your package is sent to an address where it can be collected promptly. During winter, liquid products may freeze; rest assured, the formula will remain the same after thawing and can still be used.
Local Pick-Ups: We offer a local pick-up option at our Slidell, LA, location for orders placed online. Once your order is fulfilled, you will receive a notification that it is ready for pick-up. We kindly ask that you collect your order within 30 days. If it’s not picked up within that timeframe, the items and payment will be returned to the custody of Sweet Mood.
Damaged, Lost, or Stolen Packages
Shipping Insurance: Sweet Mood offers shipping protection with your package. If your order is damaged, lost, or stolen, please contact support@sweetmood.store for assistance with these claims and include your order details and any necessary photos of damaged items to complete the claim.
Address Issues: Sweet Mood is not responsible for packages that are undeliverable due to missing, incomplete, or incorrect destination information. If a package is returned due to an incorrect address, the customer is responsible for the shipping fee to resend the package. If there is no response to our attempts to resend the package within 30 days of receiving it back, the items and payment will be returned to the custody of Sweet Mood.
Lost or Stolen Packages: Sweet Mood is not responsible for lost, stolen, or undelivered packages that are confirmed as delivered to the address entered during checkout. Upon inquiry, we will provide delivery confirmation, tracking details, and carrier information for customers to follow up with the shipping carrier directly.
If you have any further questions, feel free to contact us by visiting our contact page or sending us an email at support@sweetmood.store
